We always feel like we’re in good hands, and no one is pushy or demanding as far as sales of other issues. Dino, at Westlake, will even let us know when we’ve got issues on the horizon so that we can begin to save up for those repairs in advance, and he also lets us know which is most pressing. They are really honest folks. Every time.
You absolutely cannot top the customer service and quality of repairs at Rad Air. I’m so grateful to have them in my neighborhood, and it makes us feel comfortable to know we can count on Rob and his great crew. MANY THANKS!!
Great service and was very upfront with what was wrong with my car and how much it was going to cost to fix it. They even showed me the old parts and exactly what was wrong with them. After fixing all of the issues they even took it to get E-checked so I didn’t have to. I couldn’t be more impressed.
I have been going to Rad Air for years. After all of these years, I am never taken for granted. My concerns are met with concern. I feel that they care when I’m upset with what may be wrong with my car and, most importantly, they listen!
I know a thing or two about cars, and I’ve never felt that they were trying to dump repairs onto me that weren’t necessary – they took the time to explain what they wanted to do and why. And they never do anything without getting the customer’s approval first.
Had my car towed to Rad Air because I had a flat tire with no spare and needed new tires anyways. Car was dropped off, tires were ordered and the car was done the next day. It’s a huge help that I was able to pick my car up after hours as well. I will definitely keep going back there, just hopefully not that soon next time.
Rad Air – Westlake repaired a valve cover (oil leak) and a coolant leak on my Cadillac. The work was of high quality and the people were very professional.
I had a low tire pressure alarm on my Escape. I took it to Rad Air and they checked all the tires and pressures and determined that they were fine but the tire pressure transmitter on one of the tires was defective and needed to be replaced. However, they did not have the part in stock so we set up an appointment to replace the part. They installed the part and now everything is working as it should. Great service and reasonably priced.
They replaced a locked drive shaft..but went out of their way to resolve a broken key in the ignition of the loaner car they lent me so I didn’t have to pay extra for a repair on it. Always love this place for their honesty as well as the services.
The staff was very friendly and the service was quick and efficient. The waiting area was also very nice and clean!