Shop Spotlight: Our Golden Rules

May 10, 2021

Shop Spotlight: Our Golden Rules.

How Our Values, Teamwork, and Culture Set Us Apart

There are more than 160,000 independently owned automotive repair businesses in the United States. When you need a car repair service, you have your choice of dozens of shops right here in Northeast Ohio. So, why should you choose Rad Air? What sets us apart from the rest?

We aren’t trying to be like everybody else. Our employees don’t have sales quotas or rely on commissions for a good income. We are a family—we take care of our employees, our clients, and our communities. We believe our values, our teamwork, and our culture set us apart.

All of this is evident in our Golden Rules. These rules guide every single interaction at each of our ten shops in Greater Cleveland. Whether you choose Rad Air to be your automotive service provider, your employer, or your business partner through our franchise opportunities, you will benefit from this set of values that is unparalleled in the automotive repair industry.

To give you a better sense of who we are and what we’re about, let’s break down these rules:


Golden Rule #1: Fix the car right the first time.

This comes down to quality. We hire and train technicians with unique expertise in every type of auto and light-duty truck maintenance, repair, or service need. Our shops are clean and equipped with the latest tools and technology. We thoroughly diagnose the issue with your vehicle and discuss repairs with you before starting our work. All of this allows us to get the job done right from the start.


Golden Rule #2: Charge a fair price.

We understand that a car repair can be an unexpected expense, and we never want you to put off a needed service due to concerns about cost. Our goal is to keep you safe on the road. To do that, you have to be confident in the cost of our services. Rad Air will always provide the best value and warranty at a fair price for the quality and expertise we provide.


Golden Rule #3: Never sell something a client doesn’t need.

Remember what we said about no commissions? Our technicians and team members will never try to sell you maintenance, repair, or service you don’t need in order to meet a sales quota. You can bring your car to our shop without worrying about being talked into a repair that is not essential to your vehicle’s performance and your safety.


Golden Rule #4: Make sure the client is happy.

This starts from the moment you pick up the phone to make a service reservation or open the door to one of our shop’s client reception areas. You will always be greeted by a friendly store manager. We will always clearly explain the service or repair before we provide it, keeping you informed about what is happening with your vehicle.

The next time you need automotive repair services in Northeast Ohio, we hope you will choose Rad Air. We will be happy to welcome you to any of our shop locations and introduce you to the Rad Air difference.

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Fostering a Positive Workplace Culture

Teamwork and Collaboration Are Key

Rad Air’s Golden Rules unite our teams and give them shared goals. Our employees are not motivated by internal competition or sales goals; they are called to work together to provide outstanding service and results for our clients. And they like to have fun both on and off the shop floor: Rad Air employees regularly get together for weekly team lunches, racing and motocross outings, and community service.

We believe that team members who are happy and fulfilled will perform better, and we want our team to provide the best possible automotive repair and maintenance services in Northeast Ohio. If you’d like to join a winning team, we’d love to have you.

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