4 Questions You Must Ask When Calling Repair Shops

December 17, 2016

If you’re like most people, you like to do some research before making a big purchase or hiring someone to do work for you. Whether you’re looking for a plumber, handyman or a repair shop, your best bet is to call the person or speak with them face to face. Do you call auto repair shops before having some repairs done? Here are some questions to ask your service advisor or mechanic:

Are your employees paid on commission? 

Unfortunately, most repair shops and dealership service departments pay their mechanics or technicians on commission. This means they make more money based on how much they sell to the customers. At Rad Air, we only pay our employees competitive, hourly wages or salaries. This way, our employees don’t have to sell more to take home an honest paycheck or put food on the table.

Do you have sales quotas?

Many repair shops are run by major holding companies or corporations. Because their main goal is increasing sales, they use complicated pay structures and quotas to encourage their employees to sell more and work faster. At Rad Air, we have no sales quotas or similar programs. This way, when you visit one of our shops, you know you are only being recommended and sold a service you truly need; You won’t be another number to meet a quota.

What kind of warranty do you offer? 

If you’re comparing car repair shops, make sure you know if they stand behind their repair and the details of their warranty. For more info on Rad Air’s Fixed for Life warranty, click here!

Why should I hire you?

This can be worded in a few different ways, including:

  • Are you experienced in this type of repair?
  • What kind of training do you employees have? Are they ASE certified?
  • Do you offer free loaner vehicles or can you give me a ride?

You know you have found a good repair shop when you don’t feel pressured by the service manager, feel confident in their abilities, and they go out of their way to make you feel comfortable and make your experience convenient. At Rad Air, we strive to give our clients a satisfying experience that will ultimately keep them informed on their vehicle and safe on the road. If you’d like to request an appointment, click here!